Open the app and go to Profile → Settings → Delete Account. This permanently removes your profile, photos, and messages. You do not need to email us — it takes effect immediately.
Go to Profile → Settings → Hide My Profile. Your profile stops appearing to other members and you keep your account and conversations. Turn it off any time.
Tap the ⋯ menu on any profile or chat and choose Report or Block. In an event group chat, press and hold a message instead. Blocking is immediate and stops messages in both directions. Reports go to our moderation team and are reviewed by a person.
Subscriptions are billed by the App Store or Google Play, so they are cancelled there — not in Dhadkan. On iPhone, open Settings → [your name] → Subscriptions → Dhadkan → Cancel Subscription. On Android, open the Google Play Store → your profile icon → Payments & subscriptions → Subscriptions → Dhadkan → Cancel subscription. Your VIP features stay active until the end of the period you already paid for.
In-app purchases are processed by Apple or Google, so refunds are handled by them. On iPhone, request one at reportaproblem.apple.com. On Android, use Google Play\'s refund page. If something went wrong on our end, email us and we will help.
If you have just joined, photos, names and the group chat unlock once your profile is approved. If you have a spot and the lobby still looks empty, clear any filters at the top of the guest list. Still stuck? Email us and we will take a look at your account.
Codes can take a minute. Check that your number was entered with the correct country code, and look in your spam or blocked-messages list. You can also sign in with Google or Apple instead. Still stuck? Email us.
No one. Your number is used only to verify your account. Other members never see it, and voice and video calls in Dhadkan are routed through the app so your number is never shared.
If you feel unsafe or someone is behaving inappropriately, report them in the app and email us at service@dhadkan.social. We review every report.
If you are in immediate danger, contact your local emergency services first.
Read our Community Guidelines for what we expect from every member, and our Child Safety Standards for how we keep minors off the platform.
To request a copy of your data, or to ask us to delete it, email service@dhadkan.social from the address on your account. Full details are in our Privacy Policy.